Refund & Cancellation Policy

Our refund eligibility, request process, timeframes, and resolution methods

2025/10/01

Effective Date: October 1, 2025

1. Overview

At EasyIdPassport, we strive to ensure customer satisfaction with our products and services. This Refund Policy outlines the conditions under which you may request a refund and the process for doing so.

We believe in the quality of our service and want you to be completely satisfied with your purchase. If you're not satisfied, we're here to help.

2. Refund Eligibility

Full Refunds Are Available For:

  • Technical Issues: Service failures preventing access or use of core features
  • Billing Errors: Duplicate charges, incorrect amounts, or unauthorized transactions
  • Non-Delivery: Failure to provide purchased services or products
  • Misrepresentation: Service significantly different from advertised capabilities
  • Account Issues: Extended inability to access your paid account (>48 hours)
  • Pre-Launch Purchases: Cancellations before service activation

Partial Refunds May Be Considered For:

  • Service interruptions or degraded performance
  • Features temporarily unavailable
  • Quality issues not meeting reasonable expectations
  • Partial month of unused subscription service

Refunds Are NOT Available For:

  • Change of Mind: Simply deciding you no longer want the service
  • Used Services: Credits, tokens, or resources already consumed
  • User Error: Mistakes in usage or misunderstanding of features
  • External Factors: Issues with third-party integrations or services
  • Terms Violations: Account suspension due to Terms of Service violations
  • Late Requests: Refund requests beyond the specified timeframe
  • Custom Work: Completed custom development or consulting services
  • Downloaded Content: Digital products already downloaded or accessed

3. Refund Request Timeframe

Standard Products and Services:

  • One-time purchases: Within 30 days of purchase
  • Subscriptions: Within 14 days of renewal
  • Annual plans: Within 30 days of purchase
  • Digital downloads: Within 7 days if not accessed

Special Circumstances:

Extended timeframes may apply for:

  • Service outages lasting more than 72 hours
  • Documented billing errors
  • Legal requirements in your jurisdiction

4. How to Request a Refund

Step 1: Contact Support

Send an email to support@easyidpassport.com with the following information:

  • Your account email address
  • Order number or transaction ID
  • Date of purchase
  • Detailed reason for refund request
  • Any relevant screenshots or documentation

Step 2: Review Process

Our support team will:

  • Acknowledge your request within 1-2 business days
  • Review your eligibility based on this policy
  • Request additional information if needed
  • Attempt to resolve issues before processing refund

Step 3: Resolution

Once approved, refunds are processed as follows:

  • Decision communicated within 5 business days
  • Refunds issued to original payment method
  • Processing time: 5-10 business days
  • Bank processing may add 3-5 additional days

5. Refund Methods

Original Payment Method

Refunds are typically issued to the original payment method:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days
  • Bank Transfer: 5-7 business days
  • Cryptocurrency: Not refundable due to transaction nature

Alternative Options

In certain cases, we may offer:

  • Account credits for future use
  • Service extensions or upgrades
  • Transfer to different products/services
  • Charitable donation of refund amount

6. Subscription Cancellations

Cancellation vs. Refund

Cancelling a subscription is different from requesting a refund:

  • Cancellation: Stops future charges, service continues until end of billing period
  • Refund: Returns payment for unused or unsatisfactory service

Pro-Rated Refunds

For eligible subscription refunds:

  • Annual plans: Pro-rated for unused months
  • Monthly plans: Generally no pro-rating
  • Usage-based plans: Refund for unused credits only

7. Dispute Resolution

If you disagree with our refund decision:

Internal Review

  • Request escalation to management
  • Provide additional documentation
  • Allow 5 business days for review

External Options

  • File a dispute with your payment provider
  • Contact consumer protection agencies
  • Seek resolution through small claims court
  • Report to Better Business Bureau (if applicable)

8. Special Circumstances

Promotional Offers

Products purchased with promotional discounts:

  • Refunded at the discounted price paid
  • May have different refund terms
  • Bundle deals refunded proportionally

Enterprise Accounts

Business and enterprise customers may have:

  • Custom refund terms in their contracts
  • Service level agreement (SLA) credits
  • Different dispute resolution procedures

Free Trials

Free trial conversions:

  • Full refund if charged before trial ends
  • Refund for accidental conversion within 48 hours
  • No refund after actively using paid features

9. Fraudulent Refund Requests

We reserve the right to:

  • Deny refunds for suspected fraudulent activity
  • Suspend accounts with excessive refund requests
  • Report fraudulent behavior to authorities
  • Pursue legal action for chargebacks deemed fraudulent

10. Policy Modifications

We reserve the right to modify this refund policy at any time. Changes will be:

  • Posted on this page with updated effective date
  • Communicated via email for significant changes
  • Applied to new purchases after the effective date
  • Honored under previous terms for existing purchases

11. Contact Information

For refund requests and questions about this policy:

Note: This refund policy is part of our commitment to customer satisfaction. We encourage you to contact us with any concerns before requesting a refund, as we may be able to resolve your issue quickly.

This policy was last updated on October 1, 2025